Shipping policy

Last updated: June 30, 2026

Cooky sells digital products only, including recipe eBooks and downloadable cooking guides.

No Physical Shipping

We do not ship physical products.

This means:

  • No package will be sent.
  • No delivery carrier is used.
  • No tracking number is provided.
  • No physical book will arrive by mail.

All products are delivered digitally.

Digital Delivery

After payment is confirmed, your product may be delivered by:

  • Email.
  • Download link.
  • Order confirmation page.
  • Customer account.
  • Private access page.

Most products are delivered shortly after purchase.

Delivery Issues

If you do not receive your product, please check your spam, junk, promotions, or updates folder.

If you still cannot find it, contact us at contact@cookyagency.com with your order details.

Incorrect Email Address

Customers are responsible for entering the correct email address at checkout.

If you entered the wrong email, contact us with your name, correct email, order number if available, and proof of purchase.

Download Access

Some download links may expire or have limited access for security reasons. We recommend downloading and saving your product after purchase.

If your link expires, contact us and we may resend access after verifying your order.

Contact

COOKY SERVICES LTD
Office 1360, 85 Dunstall Hill
Wolverhampton, WV60SR
United Kingdom

Email: contact@cookyagency.com
Phone: +44 20 8040 4370